What you can do with full access to your NHS account

You’ll need to provide extra proof of who you are to get full access to your NHS account. Once you have full access, you can:

• Order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
• Book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
• View your health record – securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
• Get your NHS COVID Pass – view and download your COVID Pass for travel abroad. There are also other ways to get your NHS COVID Pass
• Register your organ donation decision – choose to donate some or all of your organs and check your registered decision
• Find out how the NHS uses your data – choose if data from your health records is shared for research and planning
• View your NHS number – find out what your NHS number is

What you can do without full access to your NHS account

Both before and after providing extra proof of your identity, you can use your NHS account to:

• get health advice – search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice or medical help near you using NHS 111 online
• get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it

What you need to set up an NHS login

You will need:

• an email address (with more than 6 characters)
• a mobile phone number

What you need to do

A 6-digit security code will be sent to your email. You will be asked to enter this code to verify your email address and continue.

Next, you will be asked to give your mobile phone number. Another 6-digit security code will be sent by text message to your mobile phone. A security code will be sent to your mobile phone every time you log in, unless you select ‘remember this device and stop sending security codes’.

Right now, you cannot set up NHS login without a mobile phone. We are working on this and hope to offer a solution to users who do not own a mobile phone in the future.

Additional information

To access some websites and apps, you may need to provide some additional information to prove who you are. This is so we can connect you to your NHS record and protect your health information.

This may include your:

• date of birth
• NHS number
• name
• postcode

More information on how to prove who you are