Repeat prescriptions are medications which your doctor would like you to continue on a regular basis.
Most prescriptions are sent electronically using the Electronic Prescribing Service (EPS) to the Pharmacy of your choice.
From 1st October 2021, your Pharmacy will no longer be able to order your repeat medication for you.
You will need to order your repeat medication directly with the practice in one of the following ways:
- Online via Patient Access by clicking here Online Services
- Online via our website by clicking the link above
- Via an app eg NHS App which is available through Apple store or Google Android - search for NHS App
- In Person by ticking what you need on the repeat order slip and dropping the request in the letterbox outside the surgery
- By post to the surgery: Station House Surgery, Station Road, Kendal LA9 6SA
- By proxy if you need someone to do this on your behalf
More information can be found on the online services tab
Please note we do not accept repeat medication requests over the phone. We need to keep our lines free for patients requiring appointments.
What is NOT changing?
If you order your repeat prescriptions already using online services, via an app or directly with the Surgery then these changes will not affect you. Your nominated Pharmacy will continue to receive your repeat prescription as usual.
Pharmacies, may continue to deliver your prescription if they are currently doing so. However, this arrangement is between you and your Pharmacy.
Why is this happening?
This is a national initiative aimed at reducing the waste of medicines that are routinely ordered but not needed. The new system should give patients better control over medication ordering. It will avoid stock piling of medication which can result in patients being confused about which medicines to take. In addition, it should prevent medication that has been stopped from being re-ordered by mistake
There is nothing to worry about- you will continue to receive the repeat medications that you take.
Repeat prescriptions will be ready in 48 working hours from your request (this does not include weekends and bank holidays).
Please note non-repeat prescription requests and queries may take longer to process and the clincian may wish to speak with you.
Electronic Prescription Service (EPS)
The Electronic Prescription Service, or EPS, enables prescriptions to be sent electronically from the GP practice to a pharmacy of your choice. This pharmacy will be referred to as your 'nominated' pharmacy which you can change at any time by letting us know.
With EPS, you will no longer collect paper prescriptions from the practice.
EPS is an established service that has been available for many years.
It is easy to use, and you do not need access to a computer or electronic device.
We are a dispensing GP practice which has a provision to dispense to patients who live at least one mile away from their nearest pharmacy.
Our Dispensary Team will be happy to answer any questions you may have about whether you qualify to have your medications dispensed by the Practice.
Monday - Friday (11am-3pm)
If you are a Dispensing patient and unable to collect your prescriptions, then we may be able to offer a prescription delivery service. Please speak to the Dispensary Team.
We also offer delivery for the following items on prescription:
- Catheters & Urine Bags
- Colostomy Bags
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.
Patients taking repeat medication who have not been seen in the last 12 months may be asked to make an appointment with their doctor or nurse for a medication review of their treatment.